NextGen Application
Support
Overview
Our NextGen services help organizations transform their application landscape to meet their ever-changing business, operational and strategic objectives. Our superior technical expertise, reliable support, and streamlined knowledge sharing help them find an approach suiting their needs. We help unlock hidden value through SLA and ITIL-compliant project management. Some benefits of collaborating with us are optimized costs, high-quality services, and the shortest time-to-value cycle.
Our support operations focus on value maximization, change stability, superior customer experience, lowering OPEX, and shortening time-to-value. Our PMS and transformation tools offer insights-driven support to drive sustainable value that sparks innovation and growth.
Our NextGen services help organizations meet operational and strategic objectives through superior technical expertise, reliable support, and streamlined knowledge sharing. We help unlock hidden value through SLA and ITIL-compliant project management. Some benefits of collaborating with us are optimized costs, high-quality services, and the shortest time-to-value cycle.
The cornerstones of our exemplary project delivery services include:
- Upfront solution modernization and rationalization
- Steady-state SLAs
- Intelligent and Agile Service Delivery
- Continuous Service Improvements
- AMS Centers of Excellence
- PM tools-based approach for functional, technical, administrative, and enterprise support
Our SAP NextGen Portfolio offers extensive support and a structured approach for customers to unlock maximum value from their existing SAP implementations predictively and cost-effectively. We provide end-to-end risk and quality management in your SAP ecosystem from Planning, implementing, operating, optimizing, and extending your application portfolio while aligning to industry best practices. AGT helps develop future-ready apps that are ITIL compliant and provide the Highest Quality of Service. Our delivery approach includes upfront rationalization, analytics-driven agile service delivery, ready-to-use Centers of Excellence, Continuous Service Improvement, streamlined knowledge transfer, and next-gen readiness.
Our support operations focus on value maximization, change stability, superior customer experience, lowering OPEX, and shortening time-to-value. Our PMS and transformation tools offer insights-driven support to drive sustainable value for Supply Chain, Human Capital Management, Finance Transformation, operational and IT convergence, and omnichannel customer experience management using a transformation roadmap. Our managed services offer assured year-on-year expense reduction in the SLA for the committed services while reducing transition risks and improving steady-state duration. We factor in productivity gain and value add elements into our cost-saving model for long-term benefits. Our futuristic PMS approach focuses on a zero-maintenance transformation where an optimized and balanced future state becomes integral in your digital maturity and evolution cycle.
Our Key Differentiators
- Innovative and business context-specific Application Management Services (AMS) with an on-demand support team.
- 700+ Successful Projects, 50+ Implementations, 100+ Rollouts, 50+ Upgrades, 25+ Migrations, and 300+ Enhancements while adhering to the best industry practices.
- 15+ years of Domain & SAP experience with more than 4,20,000 man-hours of extensive solutions support.
- Service offering matched to customer needs leveraging our technical/domain expertise and regional presence around the world.
- Quality delivery and support to manage complexity cost-efficiently and proactively.
Customer Benefits
Diversified Skills
24x7 Support
Talent Pool
Critical Applications
Resources Retention
In-House Desired Skillset
Offerings
- Functional
- Configuration of Business Process Changes
- Tax, Pricing & Discount updates
- Period Closing
- User Training
- Applying SAP Notes
- Manage Document Number ranges, when required
- Audit Support
- Bug Fixes
- Changes in customer data dictionary objects
- Apply SAP Notes, when necessary
- Application Monitoring
- User Administration
- Performance Management
- Patch Updates
- Managing System Failures
- Sync Development, Sandbox, Quality with Production Environments
- Production Environments
- Database Administration
- SAP Early Watch Checks
AG Technologies has customization competencies to engineer unique solutions tailored to suit specific customer requirements. With our deep expertise in customization, we help our customers from any industry, fully adapt a solution built around their individual needs and run their business better.
Upgrading is a part of keeping up with the pace of innovation. To take advantage of the latest capabilities, we help our customers implement regular updates released by SAP in their solutions. Our experts ensure that upgrading is smooth process.
With a pool of experienced consultants, AG Technologies is your best partner in business process re-engineering and value derivation. Our experts help you radically redesign your SAP business processes for a boost in cost, quality, service, and speed. We eliminate zero-value tasks and restructure the redundant and dependent ones while setting up various controls and checkpoints.
We improve audit quality and deliver reliable insights on critical risks and controls. Our experts streamline documentation and audit reporting using intelligent automation.
We design a full-proof disaster recovery (DR) strategy to tackle potential threats to your SAP environment and support a survival mechanism for your operations at scale. Our robust DR process includes regular application and database sync-ups and backups, ensuring uninterrupted business continuity and preventing data loss, database and sub-account replication, regular DR drills on isolated network segments, auto-recovery scripting, and managing the replication and failover clusters.
Technology & Partners
